PL
HLR – Home Location Register
HLR provides valuable data about phone numbers, checks number availability, and monitors SIM card activity in real time, even before a call is placed.
HLR
Operator HLR and Tide’s proprietary HLR are innovative services that verify the quality of recipient databases with operators and provide up-to-date phone number data in real time. They allow you to determine whether a number is currently available, busy, or inactive. HLR removes inactive numbers from the database and identifies the operator for each number. Our data shows that around 25% of all consultant calls are made to unavailable numbers.
Tide HLR checks SIM card status in real time, even before a call is placed, and when used with a predictive dialer, it helps determine the optimal time to contact. This solution reduces agent wait time to less than 5 seconds and saves approximately 15–20 seconds per minute. Moreover, it automatically prioritizes calls to people who have just activated their phones. HLR increases the chances of reaching recipients, significantly boosts the number of successful calls, and improves the effectiveness of call center campaigns.
HLR Features
Number availability checking
Checking if the number is busy
Removing inactive numbers from the database
Notifying about number porting to another GSM operator
Notifications of number availability updates
Communication process optimization
Improving contact database quality
Increasing call reachability
Increase in successful calls
This gives us an advantage over others
Frequently asked questions
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The benefits of Tide HLR are tangible. You only call numbers that are active at a given time, reduce agent wait times to less than 5 seconds, and save approximately 15-20 seconds per minute in call center operations.
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Tide HLR data is refreshed in real time. This means it’s constantly analyzed and updated before a call is placed. This ensures your call center only places calls to numbers that are available and active.
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Yes! Our Tide HLR service automatically sends alerts when a number becomes available again. When HLR is combined with a predictive dialer, the first number dialed is the one that has just connected to the network, increasing the chances of your call being answered.
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Yes! At Tide Software, we allow you to receive updates on user GSM carrier changes, so your team can use this information to choose the best communications strategy.
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Combining Tide’s proprietary HLR service with Tide Software’s predictive dialer means that number availability and card activity are checked before a call is placed. Calls to those who have just turned on their phones are automatically prioritized. These solutions significantly shorten agent wait times, translating into real savings and increasing the likelihood of getting through by up to 20%.
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The operator HLR allows you to check the quality and validity of the telephone number database for dialing. It checks the operator with which a given number is registered and whether it is active or not at the time of the call. Tide HLR, on the other hand, is a proprietary service from Tide Software that checks the status of numbers in real time, before the call is placed. This has two main benefits: first, calls are only made to active numbers at a given time; second, the moment with the highest probability of answering is selected. Operator HLR and Tide HLR are complementary services that, when used together, improve call throughput and call center efficiency.
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