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TideCC

CCaaS TideCC – A Modern System for Call Centers

A professional call center system for handling inbound and outbound traffic. High performance. Modern technology. Effective campaign and call center team management.

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30% cheaper connections
20% more received calls
ABOUT THE PRODUCT

TideCC Call Center System

TideCC is a call center system created by Tide Software, essential for the daily operations of call center teams, offered in the CCaaS model, which stands for Contact Center as a Service. It is a reliable support for companies, call center departments, and teams aiming for advanced, telephonic, and multichannel communication with customers. TideCC assists agents in efficiently handling
incoming calls (inbound) and executing effective outbound campaigns (outbound). Real-time
personalized reports facilitate effective team and call center campaign management and enable
valuable business decision-making.

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Functionalities of the TideCC Call Center System

Intuitive Supervisor Panel

Dedicated Agent Panel

High System Performance

AI Algorithms

Real-Time Transparent Reports

Number Rotation

Predictive Dialer

Tide HLR

Voicemail Detection

Multi-Channel Dial Plan (SMS, VMS, Email, etc.)

Caller Authentication

Call Queuing

Call Recording

IVR Forwarding System

Call Me Back

WHAT SETS US APART/ WHAT MAKES OUR OFFER OUTSTANDING

This gives us an advantage over others

Omnichannel Communication from the TideCC Call Center System
Dialer Effectiveness with just 3 agents
Voicemail Detection at 90%, with a false positive rate of about 5%
Artificial Intelligence Algorithms
TideProtect Anti-Spoofing System
24/7/365 Support
Service Continuity Guarantee
Network Redundancy
3 Independent Data Centers in Poland
Outsourcing of Banking Operations
Competitive Prices and Flexible Offer
API Integration
TideProtect Anti-Phishing System
Omnichannel Communication from the TideCC Call Center System

Most Frequently Asked Questions

  • Yes! The TideCC call center system is web-based. This means you can supervise your call center team, manage agents and campaigns, monitor campaign effectiveness, and access real-time reports, all from your web browser.

  • The TideCC system operates on the modern Tide CPaaS platform, known for its high performance, handling tens of thousands of calls simultaneously. As a result, the TideCC application is suitable for small call center teams starting from just 3 agents, as well as large call center operations.

  • Yes! The TideCC system offers a clear and intuitive supervisor panel. In real time, you can check key campaign and team metrics and generate custom reports tailored to your specific needs.

  • Tide Software offers its proprietary call center application, TideCC, and simultaneously serves as a telecommunications operator for businesses. This means that you can receive both services from one company, Tide Software.

  • Absolutely! By having the call center system and voice services from one company, Tide Software, you significantly reduce response time to any reported issues. You won't need to determine whether the problem lies with the system or the telecommunications connection. Tide Software promptly investigates issues in both areas simultaneously and begins addressing the reported problem.

  • Thanks to redundant connections and servers in three independent data centers in Poland, Tide Software provides assurance of service continuity for companies utilizing our voice services. We manage any outages occurring independently of our services in an express 24/7/365 mode. We collaborate with all operators in Poland and around the world. In the event of an outage with one operator, we can reroute traffic to another.

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    The Data Controller is Tide Software Sp. z o.o. based in Białystok, and personal data is processed for the purpose of handling inquiries, including presenting the TIDE offer, and if you consent, for marketing purposes [in the future]. You have the right to: access your data, rectify, erase, restrict processing, and the right to lodge a complaint with the supervisory authority (PUODO). Read more HERE
    Or call us +48 222 927 901
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