PL
CCaaS TideCC – A Modern System for Call Centers
A professional call center system for handling inbound and outbound traffic. High performance. Modern technology. Effective campaign and call center team management.
TideCC Call Center System
TideCC is a call center system created by Tide Software, essential for the daily operations of call center teams, offered in the CCaaS model, which stands for Contact Center as a Service. It is a reliable support for companies, call center departments, and teams aiming for advanced, telephonic, and omnichannel communication with customers. TideCC assists agents in efficiently handling
incoming calls (inbound) and executing effective outbound campaigns (outbound). Real-time personalized reports facilitate effective team and call center campaign management and enable
valuable business decision-making.
Functionalities of the TideCC Call Center System
Intuitive Supervisor Panel
Dedicated Agent Panel
High System Performance
AI Algorithms
Real-Time Transparent Reports
Number Rotation System
Predictive Dialer
Tide HLR
Voicemail Detection
Multi-Channel Dial Plan (SMS, VMS, Email, etc.)
Caller Authentication
Call Queuing
Call Recording
IVR Forwarding System
Call Me Back
This gives us an advantage over others
Most Frequently Asked Questions
-
Yes! The TideCC call center system is web-based. This means you can supervise your call center team, manage agents and campaigns, monitor campaign effectiveness, and access real-time reports, all from your web browser.
-
The TideCC system operates on the modern Tide CPaaS platform, known for its high performance, handling tens of thousands of calls simultaneously. As a result, the TideCC application is suitable for small call center teams starting from just 3 agents, as well as large call center operations.
-
Yes! The TideCC system offers a clear and intuitive supervisor panel. In real time, you can check key campaign and team metrics and generate custom reports tailored to your specific needs.
-
Tide Software offers its proprietary call center application, TideCC, and simultaneously serves as a telecommunications operator for businesses. This means that you can receive both services from one company, Tide Software.
-
Yes, absolutely! By having the call center system and voice services from one company, Tide Software, you significantly reduce response time to any reported issues. You won't need to determine whether the problem lies with the system or the telecommunications connection. Tide Software promptly investigates issues in both areas simultaneously and begins addressing the reported problem.
-
Thanks to redundant connections and servers in three independent data centers in Poland, EU, Tide Software provides assurance of service continuity for companies utilizing our voice services. We manage any outages occurring independently of our services in an express 24/7/365 mode. We collaborate with all operators in Poland and around the world. In the event of an outage with one operator, we can reroute traffic to another.
Do you need a personalized service selection? Fill out the form
Or scan the QR code
