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Number rotation

Number rotation

Number rotation dynamically changes outgoing call numbers. When used with an AI-based dialer, it increases call throughput by an average of 50%.

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Call rate increased by 50%
19 rotation scenarios
About the service

Number rotation

A revolutionary service that increases the efficiency of any call center department. Variable pooled number appearance, area code adjustments based on the recipient’s location, up to 19 number rotation scenarios, monitoring of contaminated numbers, and number replacement when added to a “blacklist.” These features mean that with our number rotation service, your company will increase customer call volume by an average of 50%.

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Product functionalities

Presentation of different numbers in outgoing calls

Automatic analysis of number effectiveness

Automatic call rate alerts

Monitoring of contaminated numbers

Replacing contaminated numbers

Efficiency reports

What sets us apart

This gives us an advantage over others

Mobile and landline numbers
Polish and foreign numbering
19 rotation scenarios
Intelligent mechanism for scheduling calls
Diversification of telephone numbers by up to the first 5 digits
Intelligent selection of a number from the pool
Alert about adding a number to the “blacklist”
Free replacement of a “contaminated” number
A service independent of your existing call center system
1 number for omnichannel communication
Call rate up to 50% higher

Frequently asked questions

  • By using Tide Software’s number rotation and automating the selection of numbers from which your team makes customer calls, you will increase call throughput by an average of 50%.

  • Absolutely! Changing the number prefix depending on the recipient’s location, differentiating numbers by up to 5 first digits, and variable rotation scenarios make calling a customer more efficient than ever, and making it harder to associate numbers with each other.

  • Yes! Tide Software’s number rotation service offers 19 rotation models, allowing you to tailor the right scenario to your company’s needs. You can use a different number each time, arrange rotation paths/orders based on GSM and/or landline numbers, and even define your own call scenarios! You can do all of this based on detailed call rate and performance reports.

  • Yes! Tide Software systems monitor the performance of your numbers, and reports are updated in real time. You receive alerts if the number of calls you make drops below a certain level. We offer the option of replacing a contaminated number. This means that numbers reported to the blacklist by recipients will be replaced with new, significantly different numbers.

  • Yes! Tide Software offers the ability to combine multiple communication channels in one place. So, right after a conversation, using the same phone number, you can send an SMS or VMS message to the customer, or send documents via email. This is all thanks to the multi-channel communication available on TidePlatform.

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