PL
Hotline for companies
A professional cloud-based hotline for businesses of all sizes. Efficient incoming call handling.
Hotline for business
Tide Software’s business hotline utilizes advanced features such as Interactive Voice Response (IVR) for database integration, allowing for system expansion with automatic routing rules and voice notifications. A premium phone number, call recordings archived online in the TidePlatform database, and caller identification are innovations that ensure professional customer service. Integration with Tide Call Pick Up, which automatically routes incoming calls to all employees simultaneously, reduces customer wait times to an average of 11 seconds! This ensures that every customer call will be answered!
Product functionalities
Dynamic IVR with database query option and announcements
Call recording
Redirects, including to remote workers
Caller ID
Welcome recordings
Personalization
Integration with SMS, VMS
Detailed reports
This gives us an advantage over others
Frequently asked questions
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The Call Pick Up feature allows you to automatically forward incoming calls to a single number to all employees’ numbers simultaneously. This ensures that the first person who can speak answers the phone, regardless of whether they are in the office or working remotely. When one person answers, the other colleagues’ calls are automatically disconnected.
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Yes, Tide Software offers flexible Call Pick Up settings that can be customized to meet individual company needs and preferences. You can configure which employees have permission to use this feature. Each employee can log in and out of the routing system via SMS.
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Yes! Thanks to TidePlatform’s omnichannel tools, you can manage hotlines, send SMS, VMS, and email messages from a single, online location. All this is based on a single database and shared address lists. You can use a single company phone number for all communication channels.
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Yes! Tide Software, as a telecommunications operator, offers landline and mobile numbers for businesses, including prestigious, easy-to-remember golden numbers. Additionally, with the Call Pick Up feature, when a customer places a call, they dial all available employees using this feature.
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Yes! Our IT infrastructure incorporates a range of security measures that ensure our solutions and customer data are as secure as possible. Our solutions are used by 8 of the 10 largest banks and 8 of the 10 largest debt collection agencies in Poland, top retail and e-commerce brands, and more. We meet the requirements of the Office of Personal Data Protection (UODO), the Office of Electronic Communications (UKE), the European Banking Authority (EBA), and the Polish Financial Supervision Authority (KNF).
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