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Predictive dialer

Predictive dialer

Automatic call dialing at the times with the highest likelihood of being answered means greater customer reachability!

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The dialer automatically calls the number
with the highest chance of the call being answered.
About the service

Predictive dialer

A predictive dialer is a solution that streamlines the process of making phone calls to customers, thereby increasing contact rates. Instead of dialing numbers manually, the predictive dialer automatically determines the optimal time when a call is most likely to be answered. This is all made possible by advanced artificial intelligence algorithms that analyze nearly 500 million telecom events quarterly.

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Product features

Automatic call dialing

Predicting the time of highest call effectiveness

Setting the call overlap level

Voicemail detection

Drop rate management

Dial plan design

What sets us apart

This gives us an edge over others

Effectiveness starting with just 3 agents
Artificial intelligence algorithms
Real-time data analysis
Analysis of 500 million telecom events quarterly
Automatic call dialing
Over 90% voicemail detection rate
Approximately 5% false positives
Proprietary solution
Support 24/7/365

Frequently asked questions

  • The Tide Software predictive dialer is an advanced solution that, based on the analysis of nearly 500 million telecom events per quarter, predicts the time with the highest likelihood of a call being answered and automatically places the call to increase customer reachability.

  • By predicting the optimal time to call a recipient, the predictive dialer significantly increases call effectiveness, minimizes agent idle time—saving up to 20 seconds per minute in your call center—and can reduce call drops by up to 20%. With automated number dialing, agents can reach more customers in less time. This boosts agent productivity, increases the number of handled inquiries per day, and has a substantial impact on overall company efficiency.

  • Yes! The predictive dialer is an integral part of the TideCC call center system. The supervisor dashboard is intuitive, with customizable settings, and personalized reports allow monitoring of dialer activity and call center team performance. Additionally, Tide Software provides 24/7/365 support, and our specialists work with clients to ensure the predictive dialer is optimally tailored to their business needs.

  • Yes. The Tide Software predictive dialer is flexible and can be customized to meet the individual needs of your company, as well as each call center campaign separately. It allows easy configuration of dialing time preferences, campaign priorities for the call center team, and reporting and data analysis.

  • To implement the predictive dialer in your call center, contact our sales department. We will provide you with all the details and tailor an offer specifically for your company. The setup process is quick, and the benefits of the dialer are noticeable in call center operations with as few as three agents.

  • The predictive dialer operates by analyzing nearly half a billion telecom events quarterly and is powered by artificial intelligence algorithms. This means it is effective even in small call center teams, starting with just three agents! It is successfully used by both large call centers and smaller in-house call center departments across various industries.

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    Administratorem Danych Osobowych jest Tide Software Sp. z o.o. z siedzibą w Białymstoku, a dane osobowe przetwarzane są w celu obsługi zapytania, w tym przedstawienia oferty TIDE, a jeżeli wyrazisz na to zgodę w celach marketingowych [w przyszłości]. Przysługują Panu/Pani prawo: dostępu do treści swoich danych, sprostowania, usunięcia, ograniczenia przetwarzania, prawo wniesienia skargi do PUODO. Więcej przeczytaj TUTAJ
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